Terms & Conditions

These terms constitute a binding service contract between:

• The Travel Agent: Morocco Tours & Activities, a licensed travel agency (agence de voyages agréée) under Moroccan Loi n° 11.16, Licence n° [LICENCE-PLACEHOLDER], registered in Marrakech, Morocco.
• The Client: any individual or group that books a service through our website, by phone, or by email.

By completing a booking you confirm that you have read, understood, and accepted these terms in full.

These terms apply to all services sold by Morocco Tours & Activities, including:

• Day trips and excursions
• Multi-day tours and packages
• Private tours and transfers
• Entry tickets to monuments and attractions
• Any combination of the above

Each booking is described in detail on the relevant experience page, including duration, itinerary, inclusions, exclusions, and departure point.

All prices are displayed per person unless otherwise stated. Prices are in the currency shown at the time of booking (EUR by default; MAD prices may also be displayed).

We operate on a Reserve now, pay later model. Full payment is collected at the time of the experience unless a specific advance payment is indicated.

Prices include VAT where applicable. Any additional taxes or fees specific to a site or activity are indicated in the booking details.

Our full cancellation policy is described on the Cancellation Policy page. The key points are:

• Free cancellation up to 24 hours before the experience start time.
• Cancellations made less than 24 hours in advance are non-refundable.
• No-shows are charged in full.

These conditions comply with Loi n° 11.16, Art. 18, which requires cancellation terms to be communicated to the client before contract conclusion.

Morocco Tours & Activities is liable for the proper execution of all obligations arising from the booking contract, whether these services are performed by us directly or by sub-contractors (transport providers, accommodation, local partners).

Our liability does not apply in cases where non-performance is due to:

• The client's own actions or failure to comply with instructions;
• Unforeseeable or unavoidable actions of a third party unrelated to the services;
• Force majeure (see Section 6).

We hold a mandatory civil liability insurance policy as required by Art. 5 of Loi 11.16.

Neither party shall be held liable for failure to perform obligations caused by events beyond their reasonable control, including but not limited to: natural disasters, extreme weather, civil unrest, acts of government, epidemic or pandemic declarations, or transportation strikes.

In such cases, we will offer a full refund or a credit note, at the client's choice.

All tours involving guide services use only government-accredited tour guides (guides de tourisme agréés) as required by Moroccan law. We do not engage unlicensed individuals to accompany our clients.

The client is solely responsible for ensuring they hold all documents required for travel, including:

• A valid passport (minimum 6 months validity beyond the travel date);
• Any visas required for entry into Morocco;
• Any relevant travel insurance.

Morocco Tours & Activities is not liable for any consequences arising from the client's failure to hold the required travel documents.

Any complaint must be submitted in writing to contact@moroccotoursandactivities.com within 30 days of the experience date. We will acknowledge your complaint within 5 business days and aim to resolve it within 15 business days.

These terms are governed exclusively by Moroccan law, in particular Loi n° 11.16 relating to the regulation of the travel agent profession, and its implementing decree n° 2.21.80. Any disputes shall be submitted to the competent courts of Marrakech, Morocco.