Frequently Asked Questions

Choose your experience, pick a date and the number of travelers, then complete checkout on the website. You'll receive a confirmation email with your booking reference and all the details you need.

We accept major credit and debit cards online. Prices are shown in EUR by default; you can switch currency from the header.

Yes — a confirmation email is sent immediately after booking, and again as a reminder before your experience date.

Yes, free of charge up to 24 hours before the experience start time. See our Cancellation Policy page for the full terms.

Contact us as early as possible and we'll do our best to move your booking to another available date, subject to availability.

It depends on the experience — check the "About this experience" section on each product page, which states clearly whether pickup is included and from where.

Each experience page lists exactly what's included and excluded under the "Includes" section, so there are no surprises on the day.

Many experiences offer a private option — look for the "Private option available" badge, or contact us and we'll arrange it.

Comfortable shoes, sun protection, water, and layers — Morocco's temperature can vary a lot between morning and evening, especially in the desert and mountains. Specific experiences list any extra items to bring on their page.

We strongly recommend arranging your own travel insurance before you travel. See our Travel Insurance page for what to look for.

Visa requirements depend on your nationality. Check with the Moroccan consulate or embassy for your country well before you travel.

Your booking confirmation and the experience page both show the exact meeting point, with a map when one is available. If hotel pickup is included, your driver will collect you from your accommodation instead.

Call us as soon as possible — the number is on your confirmation email. We'll do our best to accommodate you, but departure times can't always be delayed.

Yes — all tours involving guide services use only government-accredited tour guides, as required by Moroccan law.

Yes, we operate as a licensed travel agency under Moroccan law (Loi n° 11.16). See our About Us page for details.